Privacy Policy

​

 

 

1. Who We Are

 

 

eLIVEate Me Limited (“we”, “us”, “our”) provides wellness treatments, services and products. For the purposes of UK GDPR and the Data Protection Act 2018, we act as the Data Controller.

 

Contact details:

Email: clinic@eliveate.me

 

 

 

2. What Personal Data We Collect

 

 

 

Information you give us

 

 

When you interact with us, you may provide:

 

• Name

• Email address

• Phone number

• Postal address (for purchases or correspondence)

• Payment details (processed securely via third-party providers)

• Health-related information relevant to treatment suitability

• Notes from consultations or bookings

• Account login details (if applicable)

 

 

 

Information we automatically collect

 

 

When you visit our website, we may collect:

 

• IP address

• Browser type

• Device information

• Website usage data

• Cookies (see Section 10)

 

 

 

Sensitive data

 

 

We may collect health information solely to determine treatment suitability, ensure safety, and provide professional care.

This data is only:

 

• Collected with your explicit consent

• Stored securely

• Used only for treatment and safety purposes

• Never shared unless legally required

 

 

 

 

3. How We Use Your Personal Data

 

 

We use your information to:

 

• Process bookings and purchases

• Provide treatments safely and appropriately

• Manage customer accounts

• Respond to enquiries

• Send appointment reminders and service messages

• Improve our website and services

• Comply with legal or regulatory obligations

• Send optional marketing communications (with your consent)

 

 

We do not sell your data or share it with unrelated third parties.

 

 

 

4. Legal Basis for Processing

 

 

We rely on the following lawful bases under UK GDPR:

 

• Contract: To fulfil bookings or orders

• Consent: For marketing and sensitive data (health information)

• Legitimate Interest: Site analytics, fraud prevention, business administration

• Legal Obligation: Record-keeping and compliance

 

 

 

 

5. Sharing Your Information

 

 

We may share your data with trusted third parties, such as:

 

• Payment processors

• Booking or scheduling platforms

• Professional service providers (e.g. accountants)

• Delivery partners

• IT and website hosting providers

 

 

All third parties are required to comply with UK data protection regulations.

 

We will never share sensitive health information unless legally required or specifically authorised by you.

 

 

 

6. How Long We Keep Your Data

 

 

We retain your information only for as long as necessary:

 

• Treatment and booking records: usually 7 years (required for insurance)

• General enquiries: up to 12 months

• Marketing data: until you withdraw consent

• Purchase and financial records: 6–7 years for HMRC compliance

 

 

When data is no longer needed, it is securely deleted or anonymised.

 

 

 

7. Your Rights

 

 

Under UK GDPR, you have the right to:

 

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data (in certain circumstances)

• Withdraw consent at any time

• Object to or restrict processing

• Request transfer of your data

• Complain to the Information Commissioner’s Office (ICO)

 

 

To exercise your rights, contact: clinic@eliveate.me

 

 

 

8. Security

 

 

We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. This includes encryption, secure storage, and restricted access controls.

 

 

 

9. Marketing Communications

 

 

We will only send marketing communications if you have opted in. You can unsubscribe at any time via the link in any email or by contacting us directly.

 

 

 

10. Cookies

 

 

Our website uses cookies to enhance user experience and analyse site traffic. You can manage cookie preferences in your browser settings.

 

A full Cookie Policy can be provided if required.

 

 

 

11. External Links

 

 

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

 

 

 

12. Updates to This Policy

 

 

We may update this Privacy Policy occasionally. The latest version will always be available on this page.